Romanian company MyCalls, led by Cosmin Nedelcu, revolutionizes global communication through AI-driven customer support, automation, and human-centered innovation.
In a world where customer experience has become the new currency of modern business, a Romanian company is rising on the global stage with a smart, technological, and deeply human approach.
MyCalls, founded and led by Romanian entrepreneur Cosmin Nedelcu, is more than a traditional call center provider. It is an integrated communication platform that combines people, technology, and automation to help international companies enhance customer relationships and operational efficiency.
From Local Vision to Global Impact
Cosmin Nedelcu launched MyCalls with a clear mission: to build a Romanian solution capable of competing at a global level. With a strong background in business development and technology, Nedelcu quickly realized that traditional outsourcing was no longer enough.
The market needed a partner that truly understands customers, offers flexibility, and integrates intelligent technology into everyday communication.
As a result, MyCalls evolved into a comprehensive platform for support, automation, and communication services, serving brands across the United States, Europe, and Asia.
“I believe Romania has the talent, intelligence, and discipline required to deliver top-tier services on the global market. MyCalls is proof of that potential,” says Cosmin Nedelcu, CEO and Founder of MyCalls.
What MyCalls Does
The company provides a full range of communication and customer support services designed to meet the dynamic needs of modern businesses:
- Inbound & Outbound Call Services – managing incoming and outgoing calls for customer support, sales, retention, and loyalty programs.
- Multichannel Support (chat, email, phone) – customers can communicate through their preferred channel while MyCalls ensures consistency and quality across all touchpoints.
- Back-office and Data Entry – administrative operations, data processing, and logistical support.
- Dispatch and Fleet Support – tailored solutions for taxi, ride-sharing, logistics, and smart transport services.
- E-commerce Support – order management, returns processing, delivery tracking, and post-sales assistance, available 24/7.
- Automation and AI Platform – through MyCalls.ro, companies gain access to tools that automate calls, manage communication workflows, and integrate custom virtual assistants.
This hybrid approach, real people powered by smart technology, defines the essence of MyCalls: efficiency through innovation, empathy through human connection.
MyCalls’ Advantages for Global Clients
MyCalls aims to be a strategic partner for international companies. Here are some of the key competitive advantages that set it apart:
- Operational Cost Reduction
Outsourcing to Romania through MyCalls delivers significant savings without compromising quality. U.S. and Western European companies can cut internal costs by up to 50%. - Scalability and Flexibility
Call volumes and campaigns can be scaled up or down quickly, from dozens to thousands of interactions daily, without extra client investment. - 24/7 Availability and Multilingual Coverage
The MyCalls team provides continuous support in multiple languages, serving clients across diverse time zones. - Proprietary Technology and Smart Automation
The MyCalls platform integrates AI and virtual assistants to optimize call handling, data collection, and response times. - A Strategic Partner, Not Just an Operator
MyCalls acts as an extension of the client’s own team, maintaining the brand’s tone, values, and quality standards. The company contributes proactively to improving the overall customer experience, not just handling calls.
Romanian Leadership with a Global Vision
Under Cosmin Nedelcu’s leadership, MyCalls has become a model of the new generation of Romanian companies that think globally from day one.
Nedelcu promotes a management style based on innovation, trust, and measurable performance, and his team embodies these very principles.
“A customer should never feel like they’re talking to an outsourced center in another country. They should feel like they’re speaking directly with their brand. That’s our philosophy at MyCalls,” explains Nedelcu.
Under his guidance, the company has achieved consistent growth, diversified its services, and gained recognition within Europe’s BPO and outsourcing networks.
Romania – An Emerging Hub for Global Services
MyCalls is part of a wave of Romanian companies proving that Romania can become an international hub for technology, customer support, and innovation.
The country offers undeniable advantages: a skilled workforce, multilingual professionals, modern digital infrastructure, and an adaptable work culture.
In this context, MyCalls not only benefits from the opportunity, it actively contributes to building Romania’s reputation as a leading destination for BPO and Customer Experience excellence.
A Company Built for the Future
Looking ahead, MyCalls focuses on three strategic directions:
- Smart Automation and AI Integration – to boost efficiency and reduce response times.
- Global Portfolio Expansion – targeting partnerships in the U.S., U.K., Germany, the Middle East, and Asia.
- Investment in People – nurturing a Romanian team that becomes a benchmark for professionalism in Central and Eastern Europe.
