Crisis Management at Speed: How CEO Oren Rosen Built a Platform that Saves Hospitals in 60 Seconds
eProc Solutions is transforming healthcare IT with an autonomous, real-time platform that ensures zero downtime and safeguards lives when it matters most.
In a hospital environment, silence is usually a good sign but not when it comes to IT systems. When critical infrastructure faces a threat, every second isn't just money; it is a matter of life and death.
In 2019, eProc Solutions was put to the ultimate test during a live emergency. A major hospital faced a critical, time-sensitive threat that required immediate action. While traditional protocols would have taken crucial minutes to execute, eProc’s real-time remediation platform sprang into action instantly. In less than 60 seconds, the facility was safely evacuated, preventing harm and potentially saving lives.
This event wasn't just a success story; it was a proof of concept. It demonstrated how eProc’s innovative technology is reshaping IT support in industries where failure is not an option.
The Vision: Autonomous Stability in High-Stakes Environments
Founded by Oren Rosen, eProc Solutions was born from a clear mission: to provide large-scale organizations particularly in healthcare, banking, and critical infrastructure with autonomous, real-time IT resilience.
When systems fail, the clock starts ticking. eProc stops the clock. The platform steps in to detect and resolve issues across thousands of endpoints in under 60 seconds, all without remote access, and without disrupting the medical staff’s workflow.
Beyond Speed: Precision Without Disruption
What separates eProc from traditional IT tools is its ability to act invisibly. Standard remediation often requires a technician to take remote control of a device, interrupting a doctor or nurse in the middle of their work. In an emergency room, that interruption is unacceptable.
eProc solves this by operating locally and autonomously.
- No Waiting: The problem is immediately fixed
- No Interruption: It resolves hardware failures and software glitches silently in the background.
- Total Continuity: Healthcare professionals continue their life-saving work, often unaware that a system issue was detected and fixed instantly.
“We created eProc to ensure that downtime never happens in mission-critical environments,” says Oren Rosen, CEO of eProc Solutions. “In a hospital, IT issues cannot stand in the way of providing patient care. We are the silent guardians that keep the systems running.”
When Safety Depends on Seconds: Personal EAM in Action
eProc’s Personal Emergency Alert Messages (Personal EAM) is a discreet, on-screen panic button that allows any employee to trigger a silent emergency alert from their workstation instantly notifying the security team without making a call or leaving the screen. Without looking for the old emergency hidden button, which may not work anymore because they didn't check it or update the new person about the location.
In one real incident at a hospital, a job candidate who was informed he was not selected locked the interview room, pulled a bottle from his bag, and approached the recruiter aggressively. The recruiter, sensing danger, clicked the Personal EAM icon on her screen. Within seconds, security received the alert, rushed to the scene, and intervened just in time to prevent physical harm.
In high-risk settings like hospitals, Personal EAM transforms every workstation into a lifeline enabling faster, smarter emergency response when every second matters.
The "Red Button": Emergency Alert Messaging (EAM)
While eProc excels at silent remediation, it also knows when to be loud. The platform features a unique Emergency Alert Messaging (EAM) system designed for crisis management.
Whether it is a fire, a security breach, or a mass casualty event, the EAM system turns every connected device into a life-saving communication tool. It has the power to override any application or screen state popping up over medical charts or administrative tools to deliver urgent, unmissable instructions to all staff immediately.
“The EAM system is a lifeline,” adds Rosen. “It ensures that in moments of crisis, no one is left in the dark. We deliver the message instantly, no matter what the user is doing.”
The Missing Link in Hospital IT? It’s Real-Time.
Across the healthcare industry, IT departments invest in ticketing systems, monitoring dashboards, and remote support tools yet still face the same bottlenecks: delayed resolution, alert fatigue, and fragmented response across teams. What’s missing isn’t more data. It’s real-time action.
eProc is the only platform that bridges the gap between detection and resolution, between awareness and response. With the ability to fix issues on thousands of endpoints in under 60 seconds, and send full-screen emergency alerts that override any application or screen state, eProc delivers Real Time in Real Time both for Help Desk teams and hospital security.
In critical environments where every second is a system test, eProc isn’t just a support tool. It’s the backbone of digital resilience
The Future of IT Resilience
In a world where technological reliability is synonymous with safety, eProc Solutions is setting a new standard. By combining under-60-second autonomous remediation with a secure, non-intrusive architecture, eProc is helping organizations with more than 1,000 users stay operational and resilient.
When seconds count, eProc ensures that IT never fails.
Learn More About eProc Solutions
For more information on how eProc Solutions can enhance IT resilience in your organization, visit eProc Solutions or connect with them on LinkedIn.
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