Helping businesses replace manual processes with smarter systems that support sustainable growth and operational excellence.
For many business owners, growth begins with excitement but eventually gives way to complexity. What once felt manageable becomes a maze of spreadsheets, disconnected software, manual administration, and constant firefighting. Instead of focusing on strategy and serving customers, leaders often find themselves trapped inside the day to day running of the business.
That challenge inspired Sarah Darracott Hawkins, Owner of We Love PMO, to build a business dedicated to helping organisations create stronger operational foundations. After more than a decade leading major transformation, portfolio and operational improvement programmes across healthcare, emergency services and the wider public sector, she recognised that many small and medium sized businesses faced remarkably similar operational challenges. The scale was different, but the underlying problems remained the same. Information was scattered, processes relied heavily on manual work, and growth was often limited by inefficient systems.
Today, We Love PMO partners with businesses across the United Kingdom, United States and Canada as a systems consultant, PMO specialist and Fractional COO, helping organisations simplify operations through carefully designed business systems. Rather than focusing solely on software implementation, Sarah begins by understanding how each organisation operates before recommending or building a solution. Her work spans CRM implementation, AI-powered automation, workflow design, project management, reporting, onboarding and operational improvement using platforms such as GoHighLevel, JobTread, HubSpot, Monday.com, Asana, Claude and ClickUp.
Building Better Systems Creates Better Businesses
Many businesses assume growth means hiring more people or investing in more software. Sarah believes sustainable growth comes from something far simpler—creating systems that allow the business to run consistently without relying on the owner for every decision. Sarah believes the opposite approach produces stronger results.
“Technology doesn’t solve business problems on its own. The real transformation happens when people, processes and systems work together.”
This philosophy separates We Love PMO from many traditional consultants. Instead of applying a standard solution across every client, each engagement begins with understanding the unique goals, workflows, and challenges of the business. The resulting systems are designed to support sustainable growth while remaining practical and easy for teams to adopt.
This people first approach helps organisations save valuable time, improve customer experiences, strengthen reporting, and reduce the stress that often accompanies rapid growth.
Bringing Enterprise Experience to Growing Businesses
Sarah’s career has been built around delivering transformation within highly demanding environments. She has managed multimillion pound portfolios while improving governance, efficiency, and programme delivery across large public sector organisations.
She now applies those same proven principles to growing businesses that may not have the resources of a large corporate organisation but still require effective operational systems.
Her professional qualifications include PRINCE2 Practitioner, MSP Practitioner, P3O Practitioner, Management of Risk Practitioner, and Change Management. Combined with experience across healthcare, emergency services, construction, charities, and professional services, this broad perspective enables her to tailor practical solutions for businesses operating in many different sectors.
Rather than simply installing technology, We Love PMO helps organisations create systems that continue supporting the business as it expands.
Growth Should Never Depend on Working Harder
One of the most common challenges business owners face is becoming the bottleneck within their own organisation. Every approval, every customer update, and every operational decision depends on the owner, making it increasingly difficult to grow.
Sarah believes sustainable growth comes from removing those bottlenecks through thoughtful operational design.
“Growth shouldn’t come from working longer hours. It should come from building better systems.”
By combining strategic planning with practical implementation, We Love PMO helps clients automate repetitive work, improve visibility across their operations, and create processes that allow teams to perform consistently without constant oversight.
The outcome isn’t simply greater efficiency. Clients gain clarity, confidence and control. Instead of spending every day firefighting, they have reliable systems that allow them to focus on growth, leadership and delivering exceptional service.
Recognition That Reflects Meaningful Impact
In 2025, Sarah was recognised as Highly Commended in the Female Entrepreneur of the Year category at the Small Business Awards. The recognition celebrated her commitment to helping businesses improve efficiency, embrace technology, and achieve sustainable growth.
While industry recognition is meaningful, Sarah considers her greatest success to be seeing clients regain control of their businesses.
“The best investment a business can make isn’t another app. It’s creating systems that give people back their time.”
That philosophy continues to shape every client engagement, with solutions designed to reduce complexity rather than add to it.
Helping Businesses Build a Stronger Future
Business growth does not have to come at the cost of longer hours, increased stress, or operational chaos. With the right combination of strategy, people, processes, and technology, organisations can build systems that support sustainable success for years to come.
Businesses looking to simplify operations, improve efficiency, and create a stronger foundation for growth can learn more about We Love PMO by visiting www.welovepmo.co.uk. In addition to consultancy services through We Love PMO, Sarah is also the founder of North Star Suite, an all-in-one CRM, sales, marketing and business automation platform designed to give growing businesses enterprise-level tools without the enterprise-level price tag. Learn more at www.northstarsuite.com. Sarah Darracott Hawkins also shares insights on LinkedIn and on Instagram at @welovepmo. For business enquiries, contact [email protected].
