Therapay Business Solutions celebrates its first anniversary, advancing healthcare billing with provider support and patient education.
A medical bill can be one of the most confusing documents a patient receives. For providers, the complexity of claims processing, payer requirements, and reimbursement delays often means more time spent navigating paperwork than delivering care. Recognizing these challenges, Therapay Business Solutions, LLC (TBS) was founded to make billing simpler, more transparent, and more effective for both sides of the healthcare experience.
“Our first year has been about building trust, delivering results, and positioning TBS as more than a billing vendor. We are a true partner in the revenue cycle,” says Laura McKinzie-Hinton, MBA, CRCR, President and CEO of Therapay Business Solutions.
Building a Mission Around Clarity and Support
Based in New York, TBS was established with a clear dual mission: to help providers strengthen revenue cycle operations while equipping patients with the knowledge to better understand their bills. McKinzie-Hinton, with more than 15 years of leadership in revenue cycle management, designed the company to bridge a gap often overlooked in the industry.
Many billing vendors concentrate only on processing claims and accelerating payments. TBS takes a broader view, combining full-service revenue cycle management with education for both providers and patients. This integrated approach has distinguished the company in its first year.
Achievements in the First Year
Launching in a competitive and highly regulated field required agility. From payer enrollment to denial prevention, TBS used its first year to establish a foundation of services and resources that reflect its mission.
Highlights include:
- Educational resources: A growing library of ebooks and playbooks designed to make revenue cycle processes accessible to billing professionals.
- Community Support Program: An initiative that helps patients interpret and understand their medical bills, reducing stress while supporting providers’ collection efforts.
- Payer enrollment services: Streamlined credentialing and enrollment processes that allow providers to focus on care delivery.
- Workshops and training: Educational sessions designed to strengthen communication and understanding across billing teams, providers, and patients.
“As healthcare evolves, we are committed to evolving with it. From embracing automation to scaling our community initiatives, we are building a model that balances efficiency with empathy,” McKinzie-Hinton explains.
What Sets TBS Apart
The billing industry is filled with companies that promise efficiency and results, yet few place equal emphasis on the provider and patient experience. TBS stands out in several ways:
- A provider-and-patient focus that addresses the needs of both groups rather than only one.
- Practical education that simplifies complex billing language and processes.
- Leadership expertise, with McKinzie-Hinton’s credentialed background ensuring knowledge-based solutions.
- A commitment to empathy, creating a billing process that strengthens trust rather than adding friction.
This combination has positioned TBS as more than a billing service provider. It has established the company as a trusted partner dedicated to clarity, accountability, and patient-centered financial care.
Looking Toward the Future
The company’s first anniversary is a milestone but also a starting point. Plans for the future include expanding digital education resources, increasing outreach through the Community Support Program, and adopting innovative tools that simplify revenue cycle management.
For McKinzie-Hinton, the focus remains steady. “Every claim we process and every patient we educate is part of a bigger mission. We want to make healthcare billing less daunting and more transparent for everyone involved.”
Learn More
Therapay Business Solutions continues to grow as a trusted partner in healthcare billing and education. Providers and patients alike can learn more by visiting Therapay Business Solutions. Additional resources and updates are available through Laura McKinzie-Hinton on LinkedIn and The Billing Blueprint.
