Zaid AlChalabi has transformed Far Out Solutions into a multi-division tech powerhouse, revolutionizing property management technology through structure, automation, and proactive support.
It’s rare that an operational transformation leads to an industry-wide shift. But for Zaid AlChalabi, COO of Far Out Solutions, that’s exactly what happened. What began as a small IT service provider in Central Florida is now a global technology partner for property management companies spanning North America, Europe, and the Middle East. AlChalabi didn’t just overhaul the operations of his company; he built a system that would change the very nature of IT service delivery for the property management industry. What’s his secret? Structure, automation, and a customer-first mindset.
From IT Provider to Global Technology Partner
Far Out Solutions began its journey as a small IT provider based in Central Florida, offering basic managed services to local property management businesses. But in 2012, Zaid AlChalabi joined the company as COO, bringing with him a vision for something bigger. Under his leadership, Far Out Solutions pivoted from a traditional managed service provider (MSP) to a full-scale, multi-division technology organization, specializing in the complex needs of property management companies.
AlChalabi had one clear goal: to transform Far Out Solutions into a company that didn’t just provide IT services but became an integral technology partner for its clients. “Technology should make property managers’ lives easier, not more complicated,” AlChalabi says. “Our job is to eliminate chaos, standardize the experience, and give every site the stability they deserve.”
The transition wasn’t without its hurdles. Many MSPs simply react to problems as they arise, waiting for clients to report issues before they address them. But AlChalabi’s vision required a shift to a proactive, automation-first service model, built on a foundation of structure and clear accountability. The challenge was not only to improve the technology but to create a system that could support hundreds of properties across different continents with precision and consistency.
A New Approach: Structure and Standardization
To achieve this transformation, AlChalabi began by rebuilding Far Out Solutions’ operational framework from the ground up. “I didn’t take shortcuts,” AlChalabi recalls. “I built a full director-level structure with KPIs and growth paths, a multi-division operations blueprint, and an automation-first service delivery system.”
AlChalabi’s decision to specialize in property management also set Far Out Solutions apart from the competition. “We don’t try to be everything to everyone. We focus specifically on the needs of property management companies,” he explains. This niche focus allowed the company to build custom tools, reporting structures, and onboarding flows, all designed with the unique challenges of multi-site property management in mind.
Today, Far Out Solutions offers a comprehensive technology ecosystem that includes:
- Managed IT Services: Full support for laptops, servers, networking, cloud applications, and remote/on-site helpdesk operations.
- Low-Voltage & Infrastructure Solutions: Delivered through its sister company Infratech Innovations, covering cameras, access control, cabling, audio/video, and more.
- Unified Communications: Microsoft Teams VOIP, call center solutions, and device management optimized for multi-site operations.
- Network Monitoring & Automation: Real-time issue detection and proactive maintenance.
- Cloud Services & Microsoft 365: Including security enforcement, compliance frameworks, and standardized tenant implementations.
This unified technology stack ensures that Far Out Solutions’ clients receive consistent, high-quality service across all their properties, no matter their location. “We didn’t just build an MSP. We built a technology ecosystem,” AlChalabi states. “One that property management companies can rely on across every site, every city, every day.”
Leading with People and Culture
What truly sets Far Out Solutions apart, however, is not just the technology but the company’s people-focused leadership philosophy. AlChalabi believes that structure isn’t about control, it’s about clarity. “When people know exactly what is expected of them, they can grow, lead, and perform at their highest level,” he says.
AlChalabi’s leadership style is hands-on, structured, and deeply committed to the growth of his team. He’s built a leadership ecosystem that includes directors, managers, and team leads, each with defined KPIs, SOPs, and accountability. This approach has allowed Far Out Solutions to scale rapidly while maintaining its commitment to high-quality customer service. “The real power of my company is not the technology, it’s the people,” says AlChalabi. “My job is to build systems that help them shine.”
Global Growth and Operational Excellence
Under AlChalabi’s leadership, Far Out Solutions has expanded globally, with a workforce that spans the U.S., Canada, the Middle East, the Philippines, and India. In 2023, the company launched its Middle Eastern brand, Tiqniyah by Far Out Solutions, bringing the same operational standards and systems to a new market.
“We built a system that scales, without quality dropping,” AlChalabi says. “Most MSPs hit a ceiling around 200–300 clients. We serve over 1,200 customers and thousands of endpoints because our infrastructure, processes, and leadership model were engineered for scale.”
Far Out Solutions’ ability to maintain high standards across different regions is a testament to its operational maturity. From the initial onboarding to customer success models, every property, regardless of location, receives the same high-quality experience. “We deliver the same documentation, the same network standards, and the same reporting, every time,” AlChalabi explains.
An Industry Reimagined
An Industry ReimaginedFar Out Solutions’ success story is more than just a business tale; it’s a testament to the power of operational excellence and customer-centric leadership. By combining automation, structure, and a proactive service model, AlChalabi has redefined what it means to be a technology partner in the property management industry. The company’s focus on standardization, transparency, and data-driven decision-making has set a new benchmark in an industry that has long struggled with inconsistency and chaos.
With numerous awards, including a nomination for MSP Titan of the Industry, recognition by property management partners, and coverage in major business publications, Far Out Solutions is well on its way to reshaping the future of property management technology. “Our expansion into new markets is driven by one belief: if you build a strong system, you can take it anywhere in the world,” AlChalabi says.
As Far Out Solutions continues to expand its global footprint, the company’s focus on customer success and operational excellence remains at the heart of its mission. To learn more about how Far Out Solutions is revolutionizing property management technology or to explore partnership opportunities, visit their website today.
Links:
LinkedIn – Zaid AlChalabi
Far Out Solutions Website
Facebook – Far Out Solutions
Instagram – Far Out Solutions
